Follow up on Consumer Services and Warranty Activation Services Phone Calls
Grant’s Grunts » Consumer Services and Warranty Activation Services Phone Calls
So, got another of these calls today, this time from a Ft. Lauderdale # 954-424-9037. Actually made some “progress” with them by playing dumb. Saying things like “I want the lower interest rate, but just need a little more information.” I asked the guy how he got my name and he says the reason I got the call is b/c I am in good standing with the major credit companies. I asked him how he knew that and he said they have agreements with them. Now, I actually think he is lying, but… he also said they sent me a letter 45 days ago, which I may have seen, but probably threw out w/o opening. He kept dancing around the question, which he obviously would, b/c he doesn’t know what’s going on higher up.
Other curious things: He said they were Consumer Services, but the call said “Card Holder Services”.
I don’t know about you, but if I were Visa and Mastercard, I would be pretty pissed at these guys, either that or they are giving ‘em our information. Although, I will say, it is pretty clear they don’t actually have any of our information, at least I don’t think so. I think the operators are trained to “fish” for information, kind of like cold readers.
The guy finally got pretty frustrated w/ me when I said “I might be interested, but I need to know more information” and he said “I already told you everything” and I said “I guess I am not interested then.” To which he responded “You’re obviously smart, so I’m not sure why you don’t get it” :-) And then added, “why didn’t you say you weren’t interested to begin with?” I told him I wasn’t interested because I didn’t have enough info and then I ended the call. At least I had the satisfaction of being the one to hang up!
At any rate, I think it’s time to write a letter to the NC Attorney General and also to my Visa and Mastercard companies.
