Consumer Services and Warranty Activation Services Phone Calls
Strange, I got two phone calls today, the first from a supposed company called “Consumer Services” and the second called “Warranty Activation Services”. They both start off with a recorded message, the first one about saving money on credit card debt and the second about extending my car warranty. They then ask you to press 1 to speak with an operator. Methinks someone out there is not respecting the Do Not Call list. 
After getting an operator on the phone, I then confirmed the name of the company (make sure you write it down, along with the date and time of call.) I then asked a variation of the following question: how did you get my phone number since I am on the Do Not Call list? They promptly hangup without saying another word.
Their phone numbers were: 207-444-4523 and 207-436-0070.
If you have been in the Do Not Call registry for more than 31 days, you can file a complaint, which I promptly did.
DISCLAIMER: Any comments that follow are the OPINIONS of that particular author and do not necessarily reflect my views. Furthermore, I cannot guarantee the accuracy of the statements, good or bad, so, just because it appears on a website does not make it fact.
November 9th, 2007 at 2:15 pm
I AGREE! I GET THE RECORED CALLS ALL THE TIME. I HAVE BEEN ON THE LIST EVEN SINCE IT CAME OUT. I REPORT THEM EVERY TIME. THE FAA NEEDS TO STEP IT UP A NOTCH ON THESE PRICKS!
November 13th, 2007 at 8:07 pm
Oh, thank you sooooo much! I’ve been plagued with these calls for weeks. After using the “opt out” option several times, I finally tried the “talk to someone” option. They wouldn’t give me the name of the company, and said that opt out “often failed because 5 or 6 people might be doing it at once.” They claim to be affiliated with a credit card company (although they wouldn’t say which. They didn’t seem to know who they were talking to, or anything about me. I think you’re right on about their not respecting the list. For one thing, they are required to list an actual phone number, not two options, in automated message. They are also required to state the name of the company. They did neither, beyond saying “Consumer Services.”
Sorry, no company out there is called “Consumer Services.”
Assholes.
November 13th, 2007 at 8:08 pm
Oh, yeah, and *69-ing them does not work.
December 17th, 2007 at 1:22 pm
Ok, got some more info on these abusers. They’re located in Maine.
Talked to a real putz…she wouldn’t give me address or her name. Was absolutely snotty.
The only way the gov will do something is if enough people contact them. I understand they’re prioritizing…
December 17th, 2007 at 3:52 pm
Thank GOD - I thought I was the only one having this issue. Except on my caller ID their number shows up with several extra digits. Out of curiosity, how can you report them if you don’t know anything about them? What can you report?
December 17th, 2007 at 11:10 pm
I think the key is you have to recognize they are calling ahead of time and then engage them during the call, leading them to believe that you are interested, but need more information so you can make an informed decision. Of course, don’t waste too much of your time doing this…
January 5th, 2008 at 8:42 pm
They have been calling me too. I have engaged them on the phone every time, trying to get more info. The latest call’s ID showed as starting with “+44″ and I think this to be bogus, as it was in the company name field, not the phone number field (which showed the usual “unknown”). This time, the guy actually tried to tell me that they had purchased the national do-not-call registry form the government and that they were calling everyone on it, and that this was okay because they are not selling anything! What a con job. What good is the registry if these assholes can repeatedly get away with this? Once they are successful, a slew of imitators will follow.
February 5th, 2008 at 4:43 pm
Me too me too both ‘Consumer Services’ and ‘Warranty Activation Center’. I decided to spend a few minutes on the latter today so I engaged a woman, asked her the name of the company, she told me repeatedly her company is ‘Warranty Activation Center’. I said how could I decide if I want to discuss policies with them (as if!) if I didn’t know the name of the company. She wouldn’t hang up on me despite my belligerence and in the end I just said to take me off their call list. I’m getting lots more of these lately, the Consumer Services people said they are at liberty to call despite me being on the Do Not Call list because my credit card company gave them permission! Geeeez.
No number, no company name, how do we report them?
February 7th, 2008 at 5:30 pm
I’m getting at least 2 calls a day from these people - however, I don’t have ANY credit cards (nor a warranty on my 1992 Chevy) how in HADES did they get my number?? I tried to engage them today and the man promptly hung up. This is on my CELL PHONE. I’ve ‘opted-out’ twice and they just keep calling from different phone numbers. THIS HAS GOT TO STOP.
If someone can give me a site or a congressperson to write, I’ve got several other people who’re in the same boat, desiring revenge.
February 15th, 2008 at 3:46 pm
I got the same call today, Warranty services for my car,
( a 97 Toyota) . The number that they called from is 207.482.4802. I’m on the D.N.C. list, and I filed a complaint. Kevin
February 15th, 2008 at 3:48 pm
I got the same call, 207-482-4802, I’m on the DNC list.
February 21st, 2008 at 1:22 pm
Both these companies are scams, and the numbers they give out are fake, and they use technology to “spoof” or mask Caller IDs. Reporting them to the Do-Not-Call won’t work because they aren’t legitimate companies that can be tracked down. They can’t be fined, or penalized, because they aren’t being caught. Spawn of toads!
February 21st, 2008 at 3:18 pm
Sigh, most likely true. Perhaps they will make the mistake of calling the wrong US District Attorney some day or the wrong FBI agent who will take up the issue and subpoena the phone company for registration records.
February 23rd, 2008 at 12:44 pm
Unknown Name, Unknown number - Claiming to be Consumer Services.
I played along to try get some more information, but as soon as the caller realized this, click…
The funniest part of this whole conversation was when she said “Hold on a sec, my pen died”. Apparently they wasted their technology budget on equipment to mask/forge the caller id information, and are forced to use pen and paper for data entry.
February 27th, 2008 at 3:38 pm
We need a paper trail. If we can find just one person that paid we can find out who these people are.
March 11th, 2008 at 10:19 am
Damn, this time it was “Card Services” and I had them on the line for a little bit. The woman told me I was approved for lower interest rates because I’ve “paid on time for the last six months”. Unfortunately, when I asked her how she knew that, she hung up… Next time I’ll go deeper into the Matrix.
March 28th, 2008 at 7:51 pm
I just got the call as well. She seemed a little mad when I started asking questions. I guess they like stupid people who are willing to hand over their credit card info.
I am also on the DNC list.
April 7th, 2008 at 11:30 am
We live in FL and have received several calls (more than 15) from Warranty Activation…the menu says you can press a button to be removed, does not work. They do not tell you the types of cars you have, they ask you for this info..they want your CC numbers to they can bill you about $450 up front and then $140 a month. We have a legitmate ext warranty that expired on a veh. I think the car dealerships sell these ext warrranty contracts and numbers to several companies as a service since it is a courtesy…they are expiring. But also believe their is some cold calling as well…bogus all the way. It is unfair that they can continue to call and it just goes to show you they can work around the DNC list.
April 15th, 2008 at 4:37 pm
I keep getting these horrid calls too. I’m guessing I’m being tormented by the same company you guys are because I was told the company is Warranty Activation Company. The call came from 909-842-8175. In my case, I’ve never even purchased a car before. So it’s simply the good old fashioned auto-dialer at work again (which I think is probably the way they actually find *all* their numbers).
I mean, come on. If a car dealership had given this company our information, they would already *know* the make, model, and year of our vehicle and not have to ask it once we answer the phone.
The first call I got from this company, I tried the route of sucking contact information out of the person on the other end before telling them to take me off their call list. I started by asking ‘Now what was the name of your company again? And if we get disconnected, is there a number I can call back?’ The person (Barbara) told me that there was no number a person could call back to get assistance. Well, it was quite a coincident, but right after I told her to take my number off their call list, the line went dead. Hmmmm. If I were a cynical person, I’d think it happened on purpose.
I just got another call from this company. I did the same thing as I did the first time, asking the person (Joe) to repeat the name of the company. When I asked him for a callback number in case my phone dropped the call, I was given a toll free number. The number I was given is 1-888-186-6254. Who’d like to take a stab at whether this was a real phone number?
I then went into my spiel about how this wasn’t the first time I’d gotten a call from their company. And as I did last time, I told the person to take my number off their call list. Joe then got snippy with me and asked if I’d tried to press 2 to get taken off the list. I told him I didn’t believe my number would be removed by doing that so I opted to speak to a real person. His response was ‘I can’t help you with that.’ I asked if he actually said he couldn’t take my number off the list and he told me that was correct, he could *not* take it off. I told him I wanted to be transferred to someone who could take the number off their list.
I’m wondering if this is a system-wide problem they have with their telephones, but. . . I got disconnected again. I *never* saw that one coming (yes, all sarcasm intended!). I’m just so fed up right now it’s blood boiling.
Now here’s my dilemma. I have not re-registered with the DNC list. I started wondering if somehow, as usually happens with all lists that are supposedly ’secure’, if this one would eventually land in the wrong person’s possession and my number would get released to the vultures regardless of steps I’d taken to keep it out of circulation. The long and short for me is this: do we have any recourse against this and other companies if we continue to get calls if we’re NOT on the DNC list? Or do laws protecting us against unsolicited calls only cover those who have registered?
April 16th, 2008 at 2:05 pm
Boy these guys are trained to drop a call the minute anyone questions. I got the call today from “Account Services” promising to lower my interest rate via a Boca Raton # of 561-482-7092. I said I was interested, but then flubbed when she asked me my name b/c I didn’t want to give my real name and didn’t want to make up a name either. Instead, I said, “I’m sorry, what was the name of the company again?” at which point the line went dead.
There is something really amiss here. Reasonable companies don’t do this type of thing. Me thinks they are scamming a whole bunch of unsuspecting people. I’m half inclined to call the NC Attorney General and see if they know anything about it.
April 18th, 2008 at 8:41 am
GRRRRR! And the saga continues!
How’s this for frustrating? Here is what I’ve been subjected to over the past three days:
April 15 Noon Call from 909-842-8775. This was the call from Barbara where she told me there was no way to call the company back if I needed.
April 16 5 p.m. Call from 702-520-1190 This one was Joe who said he was with Warranty Activation Company. He’s the one who lied and said their contact number was 888-186-6254.
April 16 6 p.m. Call from 562-289-8158 Scott from Warranty Department, said there was no number to call back if we got disconnected.
April 16 8 p.m. Call from 562-289-8158 I didn’t even bother taking a person’s or company’s name this time. Like I couldn’t guess who it was.
April 17 8 p.m. Call from 310-599-5702 I didn’t bother with names again.
I’m prepared today to make a very, VERY angry call to the state A. G. to let them know exactly what’s going on with this company. I just cannot imagine that there a company would be allowed to keep harassing people endlessly like this. Give me a break–three separate calls in one day!!!??? Absolutely astounding. I can only imagine what today might hold for me.
April 28th, 2008 at 10:38 am
OK, so I’ve been getting the recorded calls recently … from 772-664-4005. This morning I picked it up and pressed 1. After hangning on for about ten minutes a miserable guy asked if I had pressed 1 - not a good start. He said his scripted bit about how they work for all the major banks and credit card companies to get the lowest rates and then wanted my name, which I admit I did tell him. Then immediately he wanted to know how much debt I owned?!?!
Of course I was dubious so I asked for his company’s name and he tried to say they work for all the banks and credit card companies again, so I asked again. He grumpily offered up “Consumer Services”. I said I’ve only got one card because I’m building my credit history from scratch having moved here recently (I’m a Brit, but here legally!!) He said “are you visiting?” I said no, I moved here a couple of years ago and the line went dead!
So, next time they call you, put on some kind of accent and maybe they’ll give up … If not, I’ll report back. In the meantime I reported the company name and false tel number to the Don’t Call web site, for what it’s worth. Hopefully if enough people do it there’ll be some action against the scumbags.
April 28th, 2008 at 11:16 am
i have gotten several phone calls that i didnt know the person of the number and so i just didnt answer it and the consumer company call me and asks questions and i told them that i was on the no call lists and the just hung up and never call again. if this happens to you, just give them false information. :0 hope it works for you:). ENJOY:)
April 28th, 2008 at 11:31 am
Perfectly valid approach, babykate, but when I think about this company, all that ever comes to mind is them preying on those who are not as up on the scam and fork over their credit information. Thus, I want someone (i.e. Police, FBI, whomever) to put a stop to it, lest someone I know falls victim to them.
April 29th, 2008 at 1:31 pm
Just got the call; pushed 1. A guy says “you pushed 1,Wanna lower your rate?” I asked “What card?” He says “Visa” I asked “Which Visa”. Line goes dead.
May 8th, 2008 at 10:37 am
[...] Grant’s Grunts » Consumer Services and Warranty Activation Services Phone Calls [...]
May 20th, 2008 at 7:16 pm
I get the calls from warranty activation center. After asking them not to call, I got another call today. I was actually able to speak with someone who identified themselves as Hugh Jass, 1-800-277-4653, 19 Haversham Road and then hung up before I could get anything else out of him. I was so angry about being called again that I didn’t realize until later that this must have been his idea of a joke. Of course, the number is an adults only line. I would love to see these people stopped.
May 21st, 2008 at 4:35 pm
I’ve been getting calls from these jokers every other day for about a month now and reported them to Do Not Call three times. They show up as “unknown name, unknown number” on my caller ID. I have been on the DNC list for years and live in Maryland. Today they called and I pressed #1 and played along, sounding really excited about their offer of an interest rate as low as 6.75% (snicker). The woman asked my name and I said, “Sure, it’s– sorry, what was your company name again?” She said, “Consumer Services, we work with all the major credit card companies. Do you have at least $3,000 in debt?” I replied, “I might– I just have one question. Why do I keep getting calls from your company when I’ve been on the Do Not Call list for years and reported you twice already?” CLICK. “Hello?” Oddly, nobody there.
Last time they called, the guy asked, “Did you press 1 on your phone?” I said, “Yes.” Then the line went dead. I’m wondering, what is the point of that…? Maybe they’re getting paid per call and know no one will take up their scam offer, so the people working for them want to run up as high a commission as possible while they can. But how can they make any money if they keep dropping the calls before they have the opportunity to finish the scam? Maybe next time I’ll offer some tips.
June 12th, 2008 at 11:32 am
Yea, I’ve been getting calls from NEVADA phone numbers, phone numbers with too many digits, and finally I got a call from them and the caller ID came up with only 6 numbers!?! I answer every time, try to get as much information as I can, but they are never willing to offer any real information about themselves. So far, I’ve been told they are Warranty Services and Warranty Solutions and Consumer Services. This has to stop. Today they said they were located in Orange County California.
June 25th, 2008 at 4:09 pm
does anyone know where these people are located? If anyone finds out where these people are calling from, let me know and I will deal with these people on a “personal” level. I have all the time in the world to find and remove these people from society.
June 25th, 2008 at 4:29 pm
Ummm, OK, Jack!
No violence please!
I’ve heard rumors about who they are in comments I haven’t approved, but nothing I can verify. If and when I do, I will publish it. So, if you find out, leave me a comment and give me enough info to verify it and then I will publish it.
June 30th, 2008 at 5:36 pm
Hey - I’ve been receiving calls too. Since I’ve been on the do not call list, I just figured they didn’t check it. My husband pushed option 1, informed them that we were on the list and the guy said since we chose option 1 they could call us as often as they wanted. My husband got ticked off, of course and he told him we’d report it to the ftc, and they hung up. They called a couple of days ago and wouldn’t give a name, so we called AT&T (our phone company).
This is the cool part - there is a feature called Call Trace that they activated. Now when they call, I just push *57 and call the Annoyance Call Bureau. They will then contact the company and/or report to the FTC. Maybe if more of us can do this, we can DO SOMETHING about these harassing calls.
July 15th, 2008 at 6:40 pm
3rd call today, first 2 came 2 days apart about 3 weeks ago. It’s a scam, but I rather enjoy the calls, it’s a good rage release for me
3rd call was very interesting, the lady didn’t hang up, even after I started yelling at her. She explained that the phones were not working last week (wtf?? I heard people fine… scam on good lady…). Providing BS info about my “car” I managed to keep her on the line for about 4 minutes, then we got to the CC info, she hung up after I started telling here the number: 1…2…3…4…5…6… click….tehehehehe!!
July 31st, 2008 at 2:36 pm
Alot of people are confusing Dealer Services or National Auto Warranty Services with other companies. They do NOT dial outbound to their customers. The best way to figure out who is calling you is to do something like this:
1. Answer the call nicely and sound interested
2. Play along with the rep, the first person you speak to is probably just screening calls so you may have to agree to speak with specialist or a sales person.
3. Go through the sales pitch and tell them you need to call them back with your credit card
4. Get their callback number and post it here. I’ll check back every so often. I can look to see who the phone number belongs to and also verify it with the utility company.
August 5th, 2008 at 8:12 pm
Got the same call today. took some time to get through. Then i told her i didn’t know i could still get a warranty on my 86 jetta she said she would take me off the list.
they have called 5 times in 2 months. and every time i waitd over 30min to talk to someone. scam.
August 8th, 2008 at 4:12 pm
I get these calls all the time from Consumers Services, too. This time I was able to get their name but not a phone number; when I said I had to check with my partner about lowering my rate and I’d have to call them back she said she’d transfer me to someone who could give me that info and then I was disconnected. It is so frustraing…I’ve been on the DNC list since it first came out; with scammers like this, though, it does’t make any difference.
August 13th, 2008 at 6:57 am
This comment is in response to the one from Jim Vandiver.
You are a liar and a shill for National Auto Warranty Services located in Wentzville, MO. We have seen your numerous posts all over the internet and we are on to your lies on behalf of the scumbags at National Auto Warranty Services. We will not let you or your scumbag company rip people off.
(Note: to everyone: the following refer only to the company National Auto Warranty Services located in Wentzville, Missouri. There are many other companies with a similar name that may be legitimate. Also, there is a company known as “Dealer Services.” This is the company that sends warranty expiration letters to your house with a logo that is a copy of the one used by General Motors. Guess what? It is the same company!)
National Auto Warranty Services is one of the biggest auto warranty scammers and crooks in the country. There is no way they are legitimate in any sense of the word.
Want proof? View this link, a press release from the Attorney General of Missouri:
http://ago.mo.gov/newsreleases/2008/030608.htm
They are currently being sued by Missouri for fraud and numerous violations of the state’s “No Call Law.”
In addition, they are part of a national crackdown on telemarketing fraud from the Federal Trade Commission. This press release clearly shows they were involved in both the state and a federal action:
http://ago.mo.gov/newsreleases/2008/National_crackdown_on_telemarketing_fraud_includes_three_cases_filed_by_Nixon/
You can lookup this company’s listing at the Missouri Secretary of State website. Be sure to click on the “Filed Documents” link at the top of the page. If you look under the Annual Report dated 4/3/2008, (and previous filings) you will see the home address of both the President and Vice President of this company. This is public information:
https://www.sos.mo.gov/BusinessEntity/soskb/Corp.asp?411719
In addition, this Jim Vandiver, or whoever this person really is, has listed more than one location under his profile for different posts. For example, under this post, he is from Council Bluffs, Iowa.
http://www.topix.com/forum/city/rocky-hill-ct/T3S758L7945R8ND2M
But in the following, he lists himself from Troy, NY.
http://www.ripoffreport.com/reports/0/201/RipOff0201058.htm
Guess Jim Vandiver will have to refund the $7.50 that National Auto Warranty Services paid him for his post. Good luck on your next career. Or perhaps Jim Vandiver is really Darain Atkinson, the President of National Auto Warranty Services, or Cory Atkinson, the listed Vice President. In that case, good luck in prison.
Here is how to contact these crooks:
http://www.oneautowarranty.com/
800-724-8510
Here are the owners’ addresses as listed in their Missouri corporation filing. This is public information:
Darain Atkinson (President)
1009 Hawks Landing Drive
Lake St. Louis, MO 63367
Cory Atkinson (Vice President)
20 Signal Hill
St. Charles, MO 63301
August 15th, 2008 at 7:12 pm
Getting lots of calls from a “Warrenty Activation Company”. Recorded message, press 1 if you would like to buy it, 2 to be removed from list (pressing 2 does absolutely nothing to stop them from calling back). Each time they call there is a different # on the caller ID. Last time it was a 757 990 8981 number. We must crush these a**holes. Can we not find them and attack their calling center with torches and pitchforks? WHO’S WITH ME!?
August 18th, 2008 at 9:32 pm
Those soulless monsters - i.e. Consumer Services - have freaked out my mother with what sounds like a credit fix scam. She tells me in tears their computer has been calling her constantly for 3 weeks and now they have her thinking she owes $6K on a credit card that they can cut by half with a credit fix if she hits ‘1.’ She’s never spoken to a human, but she believes this crap and thinks someone has stolen her identity! She’s flipping out even though I’ve told her this is garbage. I’ve filed an FCC complaint, am printing your complaints, press releases from links above, etc.. to mail to area congress members. I’m also seeking advice from the U.S. Attorney’s office.
August 28th, 2008 at 12:55 pm
I got two calls from Consumer Services, one yesterday and one today (8/28/08) to reduce my interest rates. The caller ID displayed a disconnected number. However, I found their “real” number and spoke to their customer service department. The female on the line acknowledged the company was indeed called Consumer Services and that their phone calls were legal because I was allowed the option of “opting out” (prompt #2). Of course, in order to find out who the calls were coming from, I had to hit prompt #1 (speak to an account troll). Their toll-free number is (drumroll please): (866) 646-8102. No-one answers during 12:00-1:00PM EST, it takes a lot of patience and hold time to actually get to speak to one of the “consumer Service Trolls”.
August 28th, 2008 at 1:32 pm
Thanks “Playing the Game”, you are indeed right! I called that number and it is in fact an “Interest Rate Management” company named “Card Services” or Consumer Services.
I think we should all call them…
August 28th, 2008 at 7:32 pm
Grant, I suggest we all put it on our fast-dial list and call them everytime we get a call from them. If you call and go to prompt #3, you can leave them a message ( hi, I spoke to (make up a name, Hugh Jass is good and say you are interested and please call back to sign up for the program they are offering), then wait and listen to the prompt after leaving the message, you can change the call back number to the same bogus number they left on your caller ID.
September 4th, 2008 at 4:08 pm
About six months ago my husband talked to one of these people and was tricked into giving his CC# to them. When he asked about a phone number where he could reach them, they hung up on him. Of course he freaked out, called me at work, freaked me out, and we had our CC# changed that very hour. The press needs to start telling people about this scam, to think some elderly people out there could be the scammed out of thousands is just plain scary. These people need to be stopped! Even after opting out 4 times they still call our home 4-5 times a week! GRRR!
September 29th, 2008 at 9:39 pm
Me too - they have been leaving 2 to 6 messages a day. The last time I thought I would get to the bottom of this as my 2002 Chev truck has 190,000 miles on it and has been totalled once. I asked them the name of their company and they told Warranty Activation Center. I asked where their company was based and the woman on the phone told me the “Moon”. This is one of the only times I have ever wanted to truly choke someone over the telephone. Does anyone know who is behind this????? I would like to call him 8-10 times a day and hang up. Or maybe ask how they are going to warranty any vehicles from the moon. Maybe their adjusters have spaceships.
October 1st, 2008 at 2:16 pm
I have listened to these jerks at Consumer Services on my cell too many times, my wife has same problem. Got fed up and filed a complaint with the FCC. Don’t know what the results will be but I hope that if everyone does the same that eventually some one will get off their duff and put these apes to rest. just go to http://www.fcc.gov, scroll down the left side of the pages until you come to “file a complaint” and fill out the form, the “online” form is preferred.
October 7th, 2008 at 2:29 pm
Well folks, this “Consumer Services”, or whoever the really are, is about as sneaky and elusive as real criminals. Got called by them today and my caller ID said “Out of Area” but listed my own phone number! Anyway, when I started asking a lot of direct questions of “Katrina”, she then called me an asshole and hung up. Nice. For the poster “Playing the Game”, that toll free number is not in service.
October 8th, 2008 at 10:55 am
I receive this recorded announcement today ( This is my second such call having hung up on the recording last week). also about reducing credit card debt, pressed one and proceeded to request the name of the person and company with whom I was speaking. Man identified company as Consumer Services, Adrian. I then asked for their phone number and asked also if they were governed by the federal do not call list. Beyond advising company name and his name, al Adrian was saying in response to my questions was “Did you press one?” After asking for phone number Adrian responded “I will give that to you as soon as you answer my question if one had been pressed” I then requested to speak to a supervisor, he responded “We will put you on do not call list” and hung up.
I have filed a complaint through the Federal Do Not Call site and encourage ALL who encounter this recorded announcement to do so as well.
October 8th, 2008 at 8:31 pm
These Jag offs at Consumer Services have been calling me 3-4 times a week for months now. Every time I try to get any info out of them it Boils down to a name and phony number. I know a good place to shove a pineapple if anyone can direct me to their corporate headquarters.
October 9th, 2008 at 11:26 am
I AM OUTRAGED! Long story short these people called my 84 year old grandfather and scammed him into an extended warranty on his vehicle. He agreed to the $27 fee for an extended warranty. The following month they charged his credit card $270. This months statement comes in and they charged a whopping $2670 to his credit card. I have tried to call every number they gave him to contact them and naturally you can not reach anyone. I have had to cancel his credit card. They deserve to be in jail. They should not be able to take advantage of the elderly. If anyone has any way to contact them it would greatly be appreciated!!!
October 9th, 2008 at 3:29 pm
Sandra, Follow the steps to dispute the charge with the credit card company.
October 27th, 2008 at 2:11 pm
I am so sick and tired of these annoying phone calls, to both mine and my husband’s Tracfone cell phones!! Unknown # is all that shows up, you answer and a recorded message starts with the “this is your second notice” about a vehicle warranty expiring, even though not one of our vehicles is under any warranty. No name, I have caller ID, but it shows up unknown. I read on the DNC registry that it’s against the law for telemarketers to block the #, but apparently they are. We have to PAY for each annoying call- I guess when it says unknown I will just not answer it- but that doesn’t mean they won’t leave a voicemail I have to pay for. SOMETHING needs to be done!!
October 27th, 2008 at 2:16 pm
Oh, the DNC registry is good for 5 years, as a page on their website says. So, today, I signed up both my cell phone and my husband’s cell phone. Unfortunately, if you gave these companies permission, somehow, they are allowed to contact you, unless you ask them to be removed. I think, like someone else said, these companies are using auto dialers, even though they aren’t allowed to call cell phones, or they are getting info from somewhere. We’ve hardly given out our cell phone #’s, but we did buy a used car this year, and gave them a bad rating when called for a survey. Their way of getting back at us?? Who knows!
October 29th, 2008 at 3:28 pm
I have been receiving these calls for some amount of time now. The issue here is I work for the DoD which it is illegal for them to call offering these services. I played along with them and when they asked for my credit card number I asked who they were. George told me he works for Consumer Services. I then asked him to hold to verify his company through the internet. I waited about 30 seconds and told him his company does not show up. I caught him off guard and he stumbled through adn told me he works for Priorty Direct. I looked them up and he then told me he works for another company. When I informed him I was uneasy about giving my credit card information without knowing who he was he hung up….
I decided to call Priorty Direct. The person I talked to seemed concerned and assured me it was not them as they only have 3 people. I informed them at that point that they are draging their name down. Then he told me he would look into it.
October 31st, 2008 at 7:32 pm
lets do a class action lawsuit or hire a hit man. either is ok by me.
November 6th, 2008 at 1:52 pm
I got a call from Consumer services, managed to get my CC number and information and claimed that I will get lower interest rates on the same account. She successfully retrieved the balance on my card and eventually said that my interest rates cannot be lowered because my debt is lower than 4000$. Please be very careful regarding this and never give out any information to anyone on the call. She called herself Rhonda Knight and the number she was calling from had some extra digits. I was not reading the number initially but she was smart enuf to make me feel comfortable. when I asked her for her number she gave me the toll free number. 1800-847-2911.
November 6th, 2008 at 9:50 pm
the warranty activation center is harassing my family as well, and when asked the phone number they gave me the sex hotline….THIS is work for them?
November 8th, 2008 at 3:11 pm
I FIGURED OUT A WAY TO STOP THEM.
Like many of you I recieved these phone calls almost every day, starting in the summer of 2008. Whenever i tried to confront the caller, they hung up on me. So i devised a scheme. When they called, I talked to them. I put on a fake southern accent, gave a fake name, a fake SS#, and a fake address. I used this “character” i was playing to lull the caller into a false sense of security. Then I started going off on wild tangents. Telling the caller fake stories about my made up friends and family charmed them. I got them to open up, go off script and talk about themselves. If you get these callers to let their guard down you realize they’re normal people who are just trying to make ends meet during hard times. I use this to appeal to their sense of decency by ending the call abruptly with:
” Look, you seem like a decent person. You know what your company does is wrong, they harass people every day. Why would someone give out their most private information on the phone to a stranger? Please stop taking advantage of vulnerable people. Take me off your list.”
This completely stuns the caller. After that I hang up.
I tried this about a month ago on the warranty activation center and I haven’t heard from them since. Today i tried it on consumer services and I hope for the same result!
Oh and by the way the callers told me that they were calling from Southern California and Maryland.
November 12th, 2008 at 9:03 pm
I just got a call from consumer services. Had one last week too. Last week when I tried to play, I asked where they were incorporated and I was hung up on. Today I was told 800 882 7000 was there number. Of course that number is no good.
I don’t have any hope of filing a complaint because what can the fcc do to hunt down an anoymous company?
November 17th, 2008 at 7:36 pm
I have gotten called by Consumer Services and the others on my home phone and cell phone. I have been on the DNC list for years and that still doesn’t work. They change their phone call methods regularly- sometimes with Blocked ID, or other times with a full 10 digit number. Like today, it has an area code of 605 which is the state of South Dakota. Previously it was in Maine, and before that Tulsa Oklahoma. Good luck in trying to track these guys down. Most likely the people who cold do it (the phone company) will not for any one a dozen senseless reasons.
The only way to stop them is to report it to the FCC and others as well as just make it not worth their time to call you. Albeit as the calls are computer generated you could hit “1″ and wait quite a while before a “human” answers.
The key thing is talk to vulnerable friends and family members before this happens. Write them a “cheat sheet” of things to say and ask that will help them deal with these thugs. Just like the Nigerian scams- criminals do this because they make money at it and get away with it.